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Director, Global Service Partnerships
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Director, Global Service Partnerships
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About the role:
The Director, Global Service Partnerships oversees Samsara's service-delivery partnerships, with responsibility for building and scaling high-quality partner programs that support customer deployments and long-term success. This team supports Samsara's fleet and site installations, software integration, and implementation partners.
This is a remote position open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area.
In this role, you will:
Lead and develop the Partner Services team, including frontline managers and/or senior individual contributors supporting partner execution.
Drive strategy and operational excellence across installation and services partners globally.
Build scalable programs, processes, and quality standards that improve partner performance, customer outcomes, and deployment consistency.
Partner cross-functionally with Sales, Customer Success, Support, Operations, Product, and Partnerships leadership to remove friction in the partner experience.
Use metrics, partner feedback, and field insights to improve partner onboarding, activation, quality, capacity, and ongoing engagement.
Ensure partners are equipped to support Samsara's expanding product footprint and implementation needs.
Problem-solve as needed to streamline internal processes with customer success, sales, operations, product, finance and other cross-functional teams to simplify large scale deployments delivered by partners.
Champion, role model, and embed Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
Minimum requirements for the role:
10+ years of experience managing partner relationships. 8+ years of combined program management, enablement, or operations consulting experience.
Excellent analytical, written, and verbal communications skills.
Consistent track record of building and deploying external programs alongside sales peers to drive revenue.
An ideal candidate also has:
Experience within the fleet management or hardware deployment space.